From signing up to your agent answering
No technical setup and nothing to install. Here is exactly what to prepare, what happens after you subscribe, and what changes for your WhatsApp — so there are no surprises.
Before you start
Four things. Have them ready and setup takes about half an hour.
Your business basics
Opening hours, address, how you deliver or ship, and how you take payment. If it is already written on your website, that is enough to start.
What your agent works with
Kolin needs your table layout. Remy needs your product list with prices. Kai needs a short description of what you sell and who you sell to. Any format works — a spreadsheet, a photo of your menu, or a link.
Your WhatsApp Business number
The number you already use with customers. You keep it — see “About your WhatsApp number” below. You will also need access to the Facebook/Meta account that owns your business page.
About 30 minutes
That is the whole setup, start to finish. We walk you through it on a call or over chat. No developers, no installing anything.
The six steps
Most businesses go from subscribing to a live agent within a day.
- 01
Pick your agent
Choose from the roster on the Solutions page — Kolin for reservations, Kai for leads, Remy for sales and orders, Atlas for reporting. Each is hired separately, and you can add more later.
- 02
Your workspace is created
As soon as you subscribe, NEKS provisions your dashboard automatically. You get a login and your agent is waiting there, not yet talking to anyone.
- 03
Teach your agent
In the dashboard you add the things from the checklist above — your hours, your menu or catalogue, how you want questions answered. This is the part that makes the agent sound like your business instead of a generic bot.
- 04
Test it privately
Every agent has a playground: you chat with it yourself, exactly as a customer would, before anyone else can reach it. Adjust the answers until you are happy. Nothing is live yet.
- 05
Connect your channels
Add the chat widget to your website (one line of code, or we do it), and connect your WhatsApp number with our help. This is the step where your agent goes from private to reachable.
- 06
Go live — and stay in control
Your agent starts answering. You see every conversation in the dashboard, get notified of every booking or order, and can step in and take over any chat at any moment.
About your WhatsApp number
This is the question every business asks first, so here is the plain answer: you do not lose your number and you do not lose WhatsApp on your phone.
You keep your number
The same number your customers already have. Nothing is deleted and you do not need a new SIM.
You keep using WhatsApp on your phone
Your WhatsApp Business app keeps working. Messages stay in sync both ways — your agent answers through the same number, and anything you type yourself appears alongside it.
Your chat history comes with you
Up to 180 days of your existing one-to-one conversations can be brought across, so you do not lose the context you already have with customers.
You can take over anytime
Reply from your phone and your agent steps back automatically for that conversation. Hand it back whenever you are done.
What does change, honestly
Group chats are not supported — your agent will not see or reply in groups. Existing broadcast lists become read-only. Disappearing and view-once messages are switched off for one-to-one chats. Devices linked to WhatsApp Web are unlinked once and can be linked again.
Your WhatsApp Business account also needs to be verified with Meta — a standard business verification using your registration documents. We guide you through it; it is the one part that can take a few days, and it depends on Meta, not on us.
Who does what
You
- Send us your business details, menu or catalogue
- Approve how your agent sounds, after testing it yourself
- Complete the Meta verification for your own business
- Keep serving customers — step into any chat whenever you want
NEKS
- Set up and configure your agent and dashboard
- Connect your website widget and WhatsApp number with you
- Host, monitor and maintain everything — updates included
- Support you when something needs changing
Ready when you are
Pick the agent that fits the work you want off your plate — or tell us what is eating your time and we will point you at the right one.