Frequently asked questions

Short answers about hiring, running and paying for NEKS agents. Anything missing? Ask us directly.

What is NEKS?

NEKS (PT NEKS TEKNOLOGI INDONESIA) is an Indonesian AI-automation platform. You hire ready-made AI agents like employees — each one does a single job such as answering customers, capturing leads, taking sales orders, or booking restaurant reservations. NEKS builds, hosts and manages everything; you need no technical team.

Which AI agents can I hire?

Kai captures and qualifies leads from your website and follows up automatically. Kolin is a restaurant host that takes table reservations over WhatsApp and web chat, 24/7. Remy is a sales and order agent: he answers product questions, builds the order, quotes shipping, shares your payment instructions and checks the transfer receipt. Atlas reads the data your other agents collect and answers business questions with real numbers.

How much does it cost?

Each agent is a monthly subscription: Atlas (AI Analytics Agent) from Rp 300.000/month; Kai (Lead Processing Agent) from Rp 350.000/month; Kolin (Restaurant Host) from Rp 500.000/month; Kai (AI Lead Capture Agent Pro) from Rp 650.000/month; Remy (AI Sales & Order Agent) from Rp 750.000/month. Prices are in Indonesian Rupiah, include a monthly usage allowance, and you can cancel anytime.

Do I keep my own WhatsApp number?

Yes. Your agents work on your existing WhatsApp Business number — you keep the number and keep using WhatsApp on your phone. A human on your team can take over any conversation from the dashboard at any time.

Do I need technical skills to use NEKS?

No. Setup takes about 30 minutes: you provide your business basics (opening hours, menu or product catalog, how you take payment) and NEKS configures the agent. Everything is managed from a simple dashboard.

How do my customers pay, and how do I pay NEKS?

Your customers pay you directly the way they already do — bank transfer or QRIS — and Remy checks the payment proof against the order. Your NEKS subscription is paid securely via Xendit, which supports QRIS, bank transfer (virtual account), GoPay, OVO, DANA, ShopeePay and cards.

What happens if the AI can't handle a conversation?

The agent hands the conversation to you: it tells the customer a human will take over, notifies you by email, and pauses so your reply from the dashboard reaches the customer on the same channel they wrote on.

Can I cancel my subscription?

Yes, anytime from your account page. Subscriptions are billed per month with no long-term contract.

Who is behind NEKS?

NEKS is operated by PT NEKS TEKNOLOGI INDONESIA, registered in Jakarta, Indonesia. Contact: [email protected] or WhatsApp +62 877-2281-8170.